It seems that technology is the focus of investors in the far east and asia pacific for the contact centers. They are all striving to connect with customers with minimal cost and efficiency.
Early last year in 2012 was a quiet year for the Asia-Pacific contact center apps market, and because of this, its expected that it will be a growth year in 2013 as the region shakes off the effects of the global economic slump. The need for products and tools that save you time and money are needed. Development of different arenas that require call centers such as online retail, telecommunications, government, education, and banking, financial services and insurance will see a big growth in customer services demand.
New analysis from Frost & Sullivan (http://www.contactcentre.frost.com), Asia-Pacific Contact Center Apps Market, finds that the market made profits and revenues of US$703.1 million in 2012. to make sure the industry matches this and while raising customer demand, the region is likely to see investments come in to help the market grow to US$1,160.8 million in 2019.
What stuck out to me was there is an active need for tools and applications in order to improve the call centers. The fact that there is active interest to invest means
Lets hope that this trends follows through and help build and develop great tools that make the contact centers fast, efficient and productive.
Read the full press release here