I found some great CS articles this week that cover such topics as tips for brands on facebook, the benefits of dynamic customer service and washing dishes. Have a look below and enjoy the great information.
Many businesses make use of social media networks to effectively engage their client base, but frankly not all understand how to go about it. Your customer engagement needs to speak for itself, while also taking time to get the necessary feedback from your clients by establishing appropriate streamlined channels.
This report by Nucleus Research states that many organizations and brands are getting challenged to offer high quality customer service. Those that have aligned themselves to this demand have gone on to reduce costs, enhance productivity, heighten customer satisfaction and even gain support for ongoing growth.
Plenty has been said about the ideal customer service. Basically this usually entails treating all clients in a similar manner, recognizing that the client is always right and handling customer satisfaction as a team.
The biggest challenge in providing exceptional customer service lies in aligning yourself and staff to the company objectives. Integrating a daily stand-up meeting with your employees will enable them to focus on your business purpose.
3 Customer Support Tools You Must Use
Continuing our pursuit to improve service quality we have to talk about customer support tools that work behind the scenes.