My 5 Favorite Articles in Customer Service This Week

I found some great CS articles this week that cover such topics as tips for brands on facebook, the benefits of dynamic customer service and washing dishes. Have a look below and enjoy the great information.

6 Customer-Service Tips for Brands on Facebook, from Barry Moltz

Many businesses make use of social media networks to effectively engage their client base, but frankly not all understand how to go about it. Your customer engagement needs to speak for itself, while also taking time to get the necessary feedback from your clients by establishing appropriate streamlined channels.

Nucleus Research Report Shows Big Benefits for Brands as They Increase Their Customer Service Maturity

This report by Nucleus Research states that many organizations and brands are getting challenged to offer high quality customer service. Those that have aligned themselves to this demand have gone on to reduce costs, enhance productivity, heighten customer satisfaction and even gain support for ongoing growth.

5 things washing dishes in my family restaurant taught me about customer service

Plenty has been said about the ideal customer service. Basically this usually entails treating all clients in a similar manner, recognizing that the client is always right and handling customer satisfaction as a team.

How To Build A Culture Of Customer Service Excellence In 10 Minutes A Day

The biggest challenge in providing exceptional customer service lies in aligning yourself and staff to the company objectives. Integrating a daily stand-up meeting with your employees will enable them to focus on your business purpose.

3 Customer Support Tools You Must Use
Continuing our pursuit to improve service quality we have to talk about customer support tools that work behind the scenes.



Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.