Customer service is all about providing good services to customers before, during and after the purchase. Below are the best customer service articles of the week.
This is the process of dividing the customers into groups. The merits of customer segmentation include customized services, understanding the customers, maximizing product potential and it also helps in attracting new customers.
Using social channels for customer service can be quite challenging. In order to be successful you need to train your staff, have a customer service plan and ask for feedback.
4 Ways to Provide Outstanding Customer Service on Social Media
Customers are always awaiting a quick response online whenever they experience an issue. To make the most of social media, you need to have a customer service tone, be online all the time, use the right tools and make social media visible to your team.
When Customer Service Meets Life and Death Issues
Garreth Harker is a successful restaurateur based in Boston. He is a great inspiration for everybody serving customers and the community at large.
The Must-Have Elements of a Great Service Portal
To better retain customers, a business must have a service portal. The service portal must state clearly when the service is available, get feedback and provide a search box.