My Favorite Articles This Week on Customer Service

In order to deliver superior customer service, you must understand the consumers’ definition of customer service. Once you understand that, it’s easier to deliver the experience and service they want. Find out how to ditch bad customer service habits, read statistics on the power of positive customer service, see how to convince customers to keep coming back to your business, and more, in your weekly roundup of all that’s interesting and relevant this week!


4 Customer Service Bad Habits to Banish Today

Customer support is not an easy job. As support people, we often follow a customer support habits that are actually detrimental to companies, customers, and support team morale. In this article, Heather McCloske  gives us four examples of the worst habits in the customer service team, and how to help your team ditch them for good.


The Definition of Customer Service

In this article, Shep Hyken talks about definition of customer service. He defined it as the way the customer is treated by anyone in the company before, during and after the sale. It started when he Twitted to his many followes: “What’s your definition of customer service?”. Then, he wrote all the answers he though were worth considering. This article will help you both understand what customers consider as customer service, and what they expected from you.




How Great Customer Service Turn First-time Shoppers Into Lifetime Fans

Great customer service is the key for returning customers, but what can businesses do in order to convince customers to keep coming back for more? In this article,  Jordan Simas turned to Reddit to find out through customer stories which aspects appear to make the biggest impact on customer retention. He gives us five ways to impress customers and keep them coming back for more.


25 Statistics on the Power of Positive Customer Service

Do you know the power of positive customer service? What your company need to do in order to deliver great customer service? Did you know that while over 80% of companies boast that they provide “superior” customer service, only 8% of customers actually agree with them? In this article, Gigi Piccolo gives us 25 statistics on the power of positive customer service. You can learn what service is considered good customer service, especially what happens when companies aren’t providing it.


The Top Customer Success Software That You Must Consider

As a result of competition, companies are trying to find out ways and means by which they can gauge the customer success levels. In this article, you can learn ways and means by which using the best of software solutions one can measure levels of customer satisfaction and take necessary corrective steps, for example predicting customer behavior.

Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.