In this article, Joshua Rosentrauch talking about the fact that companies should stop looking at customer service as a cost center and start seeing it as a means to generate revenue. In today’s world you can communicate with your customer trough the internet and social media, customers can share their thoughts about your business and products with thousands of people across multiple platforms, it can cost you in losing customers and revenue. But, you can use these platforms for communicating with them.
“A new report concludes that more than eight out of 10 companies tie their business objectives to customer acquisition, but less than half give importance to retention.” Every business wants to please their customers when they are in the process of buying products. In order to show them how much you care. You must provide post-sales, before they return to buy more. Dan Newman, gives us some ways to get customer experience between sales.
Delivering an outstanding customer service should be a priority for any businesses. In this article, Guest Blogger gives us four examples of customer service that companies do in order to give us inspiration, such as empower employees by allowing employees to swap out products, send free batteries, inc.
Customer service has the power to make or break relationships. Customers who deals with problems and gets bad customer service, he will leave that company. Matthew Hussey compiled eight expression customer service have used, and suggestions on how to avoid them in future. For example, “you did that wrong”, according to “Understanding Customers” it takes 12 positive experiences to make up for that one unresolved bad one. Try to use an empathic instead.
Customer service is the most important aspect in successful business. In fact, 70% of consumers will spend 13% more on companies that provide excellent service. There are three different ways to deliver an excellent customer service without investing millions of dollars.