What Customer Loyalty REALLY Is (Infographic)

Customer loyalty is more than having a customer return for his free drink after completing a punch-card. It is the result of hard work, great effort in customer service, and the full understanding of a customer-centric approach.   The basics of customer loyalty start with company policies, staff experience, interactions, and positive impact.    

5 Productivity Inhibitors of Customer Service Teams

Are you in charge of a customer service team? As the manager, it’s your job to keep your customers happy at all times. It’s also your job to increase productivity from your customer service staff. Sometimes these objectives seem diametrically opposed, but once you learn these productivity inhibitors, you’ll be able to boost customer service

The Race for Customer Service Excellence is On – An Interview with Jim Iyoob

Customers now have the right of way. What used to be a one way street service in the world of business, has become a platform in making sure the customer is placed high on a pedestal. Companies know that a happy customer is the beating heart of their organization. In the race for success, companies

Can’t Buy Me (Customer) Love Part 2

Tell me that you want the kind of things That money just can’t buy   In the first part of this two-part series, we drew inspiration from John Lennon and Paul McCartney’s lyrics in the Beatles mega-hit Can’t Buy Me Love and explained why you can’t buy customer love. You don’t get your customers to

September Success Stories: Tips from Customer Service Experts

People who have established expertise in particular areas are able to think efficiently about solving problems in those areas. Because experts have gained broad knowledge in these areas it is a great opportunity when they are willing to share it. In this list of top monthly articles on customer service , every author is considered

What to do When Your Customer Care Has Sprung a Leak

As a past Customer Service Representative and an employee of a fast growing company for over three years, I have felt growing pains first-hand. Out of all the burdens I have felt, none have compared to a customer walking out the door. Don’t worry, it happens to the best of us! While working over the

Holler If Ya Hear Me! Twitter Launches New Customer Service Features

It’s no secret that Social Media is the new platform for customer service, and Social Media Giant, Twitter has swooped in to help connect company profiles to their millions of followers. In the past year, many businesses took on social media to fit the digital audience’s needs, and today we can safely say that social customer