A Look at Multichannel Customer Service in 2016

Let’s talk for a second about multichannel customer service, in the age where “one size fits all” no longer applies. In 2016, customer service includes opening more channels of communication than ever before.With the combination of traditional forms of support, like phone or email, and digital customer support channels, like social media and self-service. This

5 Must Use Tools for Better Digital Customer Support

Customer support is catching up with the twenty-first century and  and we are finally entering the digital customer support era. These days, customers prefer to solve their problems over the Internet using  email or social media to contact support rather than picking up the phone. Sometimes that means customers are solving their own problems with

In Just One Hour, Discover How to Ensure Smooth Customer Journey Transitions

A customer journey expresses the customer’s experience from preliminary contact, through the course of engagement and into a long-term connection. This webinar focuses on the final part of the process, providing great tips and tricks on how to achieve this. The panel of experts who participated included Emilia D’Anzica, VP of Customer Engagement at WalkMe,