3 Customer Service Podcasts You Should Check Out

In our day and age, customer service is a great field of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis of digitalization and self-service. You see, the world of customer service has been undergoing some

Can’t Buy Me (Customer) Love Part I

“Tell me that you want the kind of things That money just can’t buy I don’t care too much for money Money can’t buy me love” These words are from the popular Beatles song released in 1964, composed by Paul McCartney with credit to John Lennon. McCartney intended the meaning of the song to be

A Look at Multichannel Customer Service in 2016

Let’s talk for a second about multichannel customer service, in the age where “one size fits all” no longer applies. In 2016, customer service includes opening more channels of communication than ever before.With the combination of traditional forms of support, like phone or email, and digital customer support channels, like social media and self-service. This

5 Must Use Tools for Better Digital Customer Support

Customer support is catching up with the twenty-first century and  and we are finally entering the digital customer support era. These days, customers prefer to solve their problems over the Internet using  email or social media to contact support rather than picking up the phone. Sometimes that means customers are solving their own problems with

The Very Best of Customer Service August 2016

Welcome to another monthly roundup of the best customer service articles from August 2016! Learn how to find the right people for your customer service team, what grave mistakes are hurting your customer service, read an exclusive interview with the CEO of booking.com on customer service and find the list of banks with top customer

In Just One Hour, Discover How to Ensure Smooth Customer Journey Transitions

A customer journey expresses the customer’s experience from preliminary contact, through the course of engagement and into a long-term connection. This webinar focuses on the final part of the process, providing great tips and tricks on how to achieve this. The panel of experts who participated included Emilia D’Anzica, VP of Customer Engagement at WalkMe,