In our day and age, customer service is a great field of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis of digitalization and self-service. You see, the world of customer service has been undergoing some…
“Tell me that you want the kind of things That money just can’t buy I don’t care too much for money Money can’t buy me love” These words are from the popular Beatles song released in 1964, composed by Paul McCartney with credit to John Lennon. McCartney intended the meaning of the song to be…
Let’s talk for a second about multichannel customer service, in the age where “one size fits all” no longer applies. In 2016, customer service includes opening more channels of communication than ever before.With the combination of traditional forms of support, like phone or email, and digital customer support channels, like social media and self-service. This…
Customer support is catching up with the twenty-first century and and we are finally entering the digital customer support era. These days, customers prefer to solve their problems over the Internet using email or social media to contact support rather than picking up the phone. Sometimes that means customers are solving their own problems with…
Welcome to another monthly roundup of the best customer service articles from August 2016! Learn how to find the right people for your customer service team, what grave mistakes are hurting your customer service, read an exclusive interview with the CEO of booking.com on customer service and find the list of banks with top customer…
A customer journey expresses the customer’s experience from preliminary contact, through the course of engagement and into a long-term connection. This webinar focuses on the final part of the process, providing great tips and tricks on how to achieve this. The panel of experts who participated included Emilia D’Anzica, VP of Customer Engagement at WalkMe,…
You can’t keep everyone happy all the time. This is true for everyone, from banks to film directors, but it’s especially true in some areas. How many standup comedians have a bit about waiting for the cable guy? And a lot of people have a horror story about their ex-mechanic. It’s a part of life.…