Chipotle Loyalty Rewards Program – Will It Succeed in Regaining Customers?

Amidst tension created by a series of foodborne-illness outbreaks, Chipotle is introducing a new way to bring customers back, by offering a new loyalty program. The Chiptopia Summer Rewards program will be launching July 1st and will continue on  for next three months.   The company has been having a difficult time rebranding ever since

Shanghai Disney’s Grand Opening and The Magic of Customer Service

There’s much excitement with the $5.5 billion theme park, Shanghai Disney’s grand opening on June 16, 2016. Chief Executive Robert A. Iger biggest obstacle will be providing great customer service, in an economy that often has uneven customer service. Shanghai Disney – The Magic of Customer Service Sara Wong from Kelly Services’ in Hong Kong

Transforming Customers into Walking Advertisements:

A little Customer Service goes a long way. $338,500,000,000. This ridiculously huge number is the estimated sum of money that is lost, worldwide, due to poor customer service. This being said, one can safely say that there is almost no downside to providing the customer with only the best service when dealing with an issue.

Best of May on Customer Service

What an incredibly educational round up we have this month! Learn to identify the first warning signs when your customer service has the potential to deny your company extra profits, see what the largest companies in the world do to remain at the top of the customer service ranking, and read about the interesting industry

Cheesy but Still Solid Ways of Engaging Customers

Cheezy but Still Solid Ways of Engaging Customers Engaging customers is an essential aspect of any successful business. It is sort of how it is much easier to cook a great steak once the meat has been tenderized. Yes I am telling you to tenderize your customers, with engagement. The internet provides us with a

Another Month of Verizon Strike, as Verizon Struggles to Provide Customer Service

The employees of Verizon are now well into their second month of the strike, and it’s coming at a toll for the company. The workers are striking in order to protest Verizon relocating workers, as well as outsourcing work to outside of the U.S. Company representatives and union officials have been meeting in Washington to