5 Customer Service Myths You Won’t Believe!

In the world of customer service there are so many beliefs that are mistaken as fact. You would naturally conclude that a complaining customer is an issue. A problem that needs to be dealt with, a solution must be created within the company in order to prevent future customers from complaining as well. But, according

Waze Is Entering Customer Service Lane – Piloting Waze Carpool

The Google-owned navigation app Waze has just entered into its pilot stage for Waze Carpool. Employees from select companies in the San Francisco Bay Area will be able to share rides to and from work during this pilot stage. The goal of Waze Carpool is to give commuters a chance to beat rush hour by

Customer Service: Who Cares?

In this technology-driven age, companies are constantly implementing new and innovative technologies in order to improve their customer service. Although this is great in theory, the amount of time they actually spend on perfecting and improving these strategies seems to be lacking significantly, and leads us to question where their priorities lie.  You would think

6 Movie Scenes Presenting the Worst Types of Customers

We’ve all seen them, and we’ve all met them. We’ve encountered some of them during work, and others when we go out. They are everywhere. Yes, I am talking about terrible customers. This video lists these types of customers, who can really make us lose it, and divides them into 6 “types:” The Oral Abuser

Customer Service April 2016 Best Of The Month

The month of April was loaded with articles about the rise of the machines within customer service. Robots and artificial intelligence are taking over the industry, meaning there are less humans on the other side of the screen providing customers with help. Some authors object to this new technology, while others support it and even

3 Bad Customer Service Experiences for the History Books

The good. The bad and the ugly. We have all had customer service experiences that fit inside one of these categories. Whether Clint Eastwood’s good, Lee Van Cleef’s bad or Eli Wallach’s ugly, dealing with customer service can sometimes be a dreadful experience. Today we are making Tucco and Angel Eyes proud. Sorry Clint. So

What Customers Rank as Their Worst Customer Support Experiences

As much as consumers may wish to know absolutely everything, they don’t… and when it comes to products and services, they often rely on over-the-phone customer service to get help. As a result, customer service representatives are often overwhelmed with support requests, some that are handled well, and others not. As customer care agents, we