What are Good Customer Service Skills Any Business Should Adopt

What are good customer service skills? As a customer service person, you might be faced with this query plenty of times in your career. Customer service executives work in direct contact with the customers of a company, answers their questions, provides necessary information, performs adequate research and handles complaints. These executives are the main customer contact

Some Effective Ideas To Improve Customer Service In Your Business

For any company or business out there customer service is the root of customer retention rate and that is why they will need to always consider new ideas to improve customer service. As an example of ideas to improve customer service, plenty of companies are actually issuing loyalty cads to their customers in order to

Weekly news roundup! Catch up on the top 5 news articles you’ve missed this week!

Customer Service is the new marketing. Exploring tools to make #Custserv better for your brand.  Read I Want it NOW’s weekly news roundup of the week!  Make sure you don’t miss a thing! What’s in the news for this week? Barak Obama won his second term as President of the United States of America. He

How Social Media Users are Expecting Great Customer Service

Social media has changed the way consumers act, think and the way they interact with companies. The Customers contact is measuring customer satisfaction and that’s the ultimate goal, and nowhere do people speak more truth than on social media platforms.  There’s a lot more pressure to respond to customer complaints.  This is because they are

Interview with Shep Hyken – Customer Service expert

To get an interview with a leading Customer experience specialist was an honor for me.  I got the opportunity to pick Shep’s brain for about 30 minutes and I asked him all the burning questions to do with the Customer experience and handling Self Service adoption.  A man whose tag line is “A Customer Service

Celebrating Customer Service Week 2012

In October its custom to celebrate customer service week 2012! Every year customer service and support centers celebrate customer service week.  This is their way of showing appreciation to the industry and of course the people who make the support teams so good! Each year CSWeek.com offers all the information, free of charge, materials and

Simplicity And Consistency For Great Customer Experience

By Melissa Kovacevic, Principal Consultant Customer Experience & Contact Center Consulting   I recently facilitated an Employee Feedback meeting for a client.  Our discussion focused on employee observations related to Customer Experience.  The feedback group included contact center agents, retail store employees and technicians.  When I asked them if customers were receiving the best quality