Customer Service is the gatekeeper and face of your brand. The customers don’t see the VP’s, and tech people as the brand, they see the representatives who help them with their every need as the face of the brand! The web also allows them to be heard and if they are happy, or unhappy, they…
I am the Girl (you can call me Stef) who wants it Now. I understand Customer Service and Support! It’s my World. I am a customer, I have dealt with Customers and I know how to bridge the gap between the two. I’m also a heavy internet user so whatever doesn’t reach me in 3…
Customer Service! It’s my world. This Blog is focused on Customer Service for the Instant gratification era. The ‘I want it now’ mentality. The faster the results, the better for everyone. This blog will focus on the main KPI’s of the full Customer Service Experience. “I want it now” will discuss all the daily jargon,…