Social Customer Engagement Strategies to Try

Social customer engagement is a perfect way for your business to interact with its market, especially in this era everything is digital. No organization can escape facing the reality of the rapidly advancing behavior of business customers. Consumers have become more and more selective about the brand, which will share their lives.

Before purchasing product of any sort, they compare prices at a keystroke and read customer reviews so as to know the experience other consumers had with the product. This is more to engaging your audience than just participating in the conversation. You will need to think outside the box and come up with meaningful ways of attracting more visitors. Following are some ideas on how to accelerate social customer engagement in your organization.
1. Discover the Hang Out Of Your Audience

For you to engage your customers via social media, you will need to figure out on where to find them. It could be LinkedIn, Facebook or other social media site. You can check your web analysis to identify the social media sites that offer you the most customers and leads. Although many people have created their profiles in many social sites, you will need to know the sites they spend most of their time. This will make it easier to establish customer engagement.

2. Begin posting

Share part of you besides your company blog articles. This can be some stories of how your company was created or some of your images taken around the office. The idea is to share captivating contents that can engage your audience.

3. Actively attract customer feeds

Once you have your customers under your wings, observe what they post and aggressively reach out and comment on what they post. Don’t just idle around waiting for them to tag your name instead throw at them a contemplative idea or thought. Sharing your content is a good social customer engagement strategy. If you want to create a broad customer base, you will need to engage your audience. This makes them feel special and it also builds customer loyalty. Do not go overboard by posting things on the wall of the customers or sending them messages. Rather participate in-group forums and generate your own discussions and questions.

4. Include your customers to your network

Adding your customers to your network makes it quite easier to keep them engaged since they will be able to see your updates as well as other customers. You can start by using an email address book to establish customers. Add your customers to your network. You could do this by asking your account managers to find and friend their customers. On the other hand, you could use an email address book to identify customers. Promote your social media profile deeper by adding links throughout your site and in emails, organize promotions, contests, and many more. You need to be creative.

5. Be consistent

Make sure that what you choose to do you do it consistently. Do not just comment a couple of times and disappear. Allocate some time each day for engaging your customers via social media. If you want positive results you need to make it part of your daily regime.

These strategies cannot just work overnight but at the end of it all, the benefits will outlast the time. If you fail to see results, you may want to change your tactics. With these strategies, you will discover that social customer engagement helps to create a quality reputation for your business, which will eventually lead to attaining more customers.


Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.