The team at SoCoCare have made a great infographic especially for my Readers!  I love it, because its so informative, and focuses in on what I think is important in the #custserv works these days.

Social media is a must now, as i may have mentioned many times before.  it ties in perfectly with the instant gratification era we now live in.  but if you are going to do it, do it right!

Check out the rules to doing it right!

Check out more of SoCoCare’s thoughts and ideas.  

*Encourage Self-service adoption using WalkMe