My Favorite Customer Service Phone Tips That I Learned on the Job

For several years back in the 2000’s, I worked as a customer service professional via telephone, and I have some customer service phone tips I think modern companies and CRM departments badly need. Once upon a time, we didn’t have lengthy phone trees, voice recognition software or heavy outsourcing to contend with. We simply had a

Top Telephone Customer Service Tips

Customer service is an essential part of any business. However, many companies are unable to provide good customer service through the telephone, resulting in a lower standard of business. Use these important telephone customer service tips in order to improve customer service standards. First, begin the conversation the right way. Many customer service representatives fail to set