3 Things Your Competitors Can Teach You about Customer Service Skills

Much of the data collected by Zendesk and the Harvard Business Review reports that 50-70% are frustrated with your customer service skills. Consulting giant Accenture reports a 66% chance of your customers switching to a competitor due to poor customer service. The breakdown of poor customer service is defined as Rude or unhelpful staff (42%),

Customer Service Skills for Success

With all the talk about new ways to expand the capacity of customer service and support, and constant ideas for revamping what’s already in place, one aspect of this is often overlooked. That of course is the skillset agents should actually have, to work within a general customer service and support department. So, today, we’re