8 Tips to Shift from Reactive to Proactive Customer Service

Many businesses prefer to focus their approach on fighting customer problems as they come to the surface. Although such method can satisfy the customer at first, it will certainly not delight or surprise your audience. What if, instead, you’d address their issues before they even get to think of them? Here’s how you can do

10 Great Customer Service Tips For Your Call Center

Sometimes customer service can get a little stale and with call centers being a key part of the business, you cant afford for your operation to get stale.  With this collection of customer service tips, your business can get much better results and achieve a much more satisfied customer base. Tip #1: Remember to clarify customer