Important Healthcare Customer Service Training Tips

It’s easy to assume that healthcare customer service training is going to be no different than training agents for any other industry, when it comes to the overall science of customer service. Well, naturally, there are some shared constants and tenets that transfer to any application and industry where customer service relates. But, healthcare is

Back to Basics on Customer Service Training Ideas

Customer service training ideas seem to not have changed much in the past thirty or so years, and this is actually rather distressing when you really think about it. In thirty years, technology has changed drastically, and partly as a result, so has the outlook of the public in general. Patience is no longer considered a