This Week’s Best in Customer Service

Amazing Customer Service for Non-Profits

Non-profit organizations fully rely on volunteers and well-wishers for support. That being the case, it is imperative that such an organization has exemplary customer service. Jeremy Kmet suggests some tips on how to go about this.

How to Maximize Your Customer Service Productivity

As a company grows exponentially, it gets harder and harder to sustain good customer service. Caesar Arreola suggests three ways on how a fast growing company can maintain good customer service. This is a must-read for anyone who wants to connect with their customers in a better manner.

10 Retailers With the Worst Customer Service

With the need for good customer service growing by the day, there’s no doubt that every organization needs to shape up or ship out. Recent statistics analyzing customer Service trends speak volumes of the need for some organizations to up their game. Join Alexander E.M in naming to the 10 retailers with the worst customer service here in the USA.

5 Things Elite Customer Service Teams Never Do

An elite customer service team is an essential ingredient to thriving in modern-day competitive world. But what if your elite CSRs are not doing what is expected of them? Jordy Leiser highlights 5 little things that most customer service teams never do.

The President’s Guide to Customer Service

As you know, no company can survive without happy customers. Unfortunately, most of us tend to make the same mistake of seeing our customers merely as cash cows; not humans. I wrote this article in reference to John F. Kennedy’s philosophies, so be sure to find out what you can gain from it.


Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.