This Week in Customer Support

This week’s best in Customer Support identifies some key steps to winning your customers’ support, 15 traits of top-tier support departments, and even some key ways to show your customers some love this Valentines Day.

1. 3 Simple Steps to Taking Advantage of Customer Support Wins

Andrew Konoff’s article outlines the very best in customer service. From motivation to gathering important feedback, this article can help you improve your own customer support.


2. Why the Right Answer in Customer Service Means Everything
In this article by Tricia Morris she identifies the importance of knowledge management in customer service and 5 reasons it truly matters.


3. 15 Traits of Top-Tier Support Departments
Gregory Ciotti’s article outlines some of the very best in customer support strategies. If you’re looking to out-support the competition, this is the article for you.

4. 7 Ways to Improve Your Customer Service – Starting Right Now

In this article by Micah Solomon, he identifies some key starting points for superior customer service. These initiatives can start today, so that you waste no more time wondering how or where to begin. 

5. 5 Ways to Show Love to Your Customers This Valentines Day 

Finally in this article we look at just what your customers want from you this Valentines Day. From engagement, and listening to gifts, you can be prepared for improved relationships with your customers.


Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.