This Week’s News in Customer Service

This week’s best in customer service will help you create the right strategy for your business, focus on improving your customer service team, and even provides some important information about the impact of Cyber Monday.

1. 5 Ways to Keep Your Customer Service Team Off the Naughty List

Cesar Arreola’s article provides a humorous overview of the number of ways you can make improvements to your customer service team. From whole company support to telecommuting, you’ll find a number of solutions that will provide a better experience for all.

2. Being Customer Centric: Creating The Right Strategy For Your Business

In this article by Julia Lewis she helps you create an exceptional customer centric strategy for your business. If you’re not sure about your own customer-centric journey, Lewis’ article can offer exceptional insight.

3. Jenny’s Top 5 Blog Posts of 2014

Jenny Dempsey outlines the top 5 blog posts of 2014. Jenny’s top 5 include articles which provide insights about learning opportunities, tips from the best in the business and even CS tips from her dog.

4. Results Are In: In Cyber Monday Still Relevant?

Erin Kang asks an intriguing question in  her article, and provides some interesting statistics about just how effective cyber Monday is and has been. In this age of digital commerce, the stats and suggestions that Kang presents is intriguing for all professionals.
5. 3 Customer Service Issues You Must Resolve 

Finally in this article we look at issues you must resolve in order to overcome your worst customer service challenges. Even when we’re well intentioned, we can ruin a customer’s experience. Follow some of these tips to ensure a better and more positive interaction in 2015.


Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.