Email is one of the most crucial parts in customer service. You need to use the right words in all the messages. Flavio Martins looks at some of the worst email lines that you should avoid.
Modern shoppers are very keen on the quality of customer support that companies offer. They anticipate for every next step before they order or send a query. Christine Crandell looks at the difference between smart and dumb customer support.
Meeting the diverse customer needs is not a walk in the park. By you can meet them through strategic planning. Here are three simple tips by Brian Hamilton on how to get achieve this objective.
Comcast is well known for its poor customer service. The CEO, Brian Roberts promises to reverse this in the next few months. Jonathan Berr analyzes the chances of this company improving its customer services as promised.
Contact agents need to go through comprehensive coaching programs to hone and gain new skills. This guest post explains how to successfully coach contact agents.