This week’s 5 picks are a great way to say goodbye to 2015 and start 2016 with a bang. From customer care providers’ new year resolutions to ways of making first impression – this week’s roundup has all of the latest tips and must-knows in customer service:
We all have those New Year’s resolutions that we keep making year after year, but don’t quit get to keeping them. Tony Johnson has some great customer service resolutions for us that I’m sure we’ll all be able to fulfill. In his article, Johnson discusses some key customer service goals that he thinks can help advance everyone in some way. From putting in the extra work to training your representatives, to really understanding what the customer wants and how to provide it, these tips are surely resolutions we can all remember to implement in the upcoming year.
In her article, Donna Cutting discusses how to “wow” the customers, and how to make memorable first and last impressions. Cutting brings in examples from top companies, such as Talent Plus, Inc. who bring out all the stops in order to impress the customer by literally rolling out a red carpet. In order to really leave a lasting impression on the customers, a company needs to think outside the box. They must be unique and creative, after all, there is so much competition out there, how else will your customers remember you?
How is social media relevant to customer service? Does it really reach your customers the way you want it to? Does it actually have the desired effect? In his article, Bryan Haines will answer all your questions, and more! Haines brings in some top examples on how to leave a lasting impression on your customers by utilizing social media platforms. From meaningful tweets to loyal customers, to quick, helpful responses to unsatisfied ones- social media is one of the best ways to communicate with your customers all over the world.
What is the best way to find out something about another person? Tom Ewer says you should ask them! In his article, Ewer discusses 5 ways to advance your business with great customer service. He talks about the pros to asking the customers how they feel about a product or service, and what the company can do to improve their experience. Although not all feedback is positive, and can be tough to hear, according to Ewer it is crucial to a successful business, and will allow you room to grow. In addition, Ewer goes on to list various other ways to a successful business such as answering their questions before they even ask, and simplifying their experience.
Ever wondered how your company can have excellent customer care representatives without putting in expensive and time consuming training programs? Well, with these tips you can simplify your training program and still come out with the desired results. Companies should start by simply stating the obvious, that customers want to respected and shown empathy and care. Agents should avoid negative language altogether, and remember to smile.
Authority should be delegated within the organization, as good management is one of the keys to productive customer care as well. With these tips and more your company’s customer care team should be good to go!