Top Customer Service Articles of the Week

#1 Forrester’s Top Trends For Customer Service 2014

Want to keep your customers satisfied and loyal to your brand in 2014 and years to come? Forrester’s Kate Leggett shares some key trends that you need to start paying close attention to.

#2 Customer Service Strategy – To Serve and Protect

Customer needs are diverse. It’s therefore important that every organization (customer oriented customer) is flexible enough to meet its customers’ expectations. Shep Hyken shares his 25 years of experience on this crucial topic.

#3 How To Create Returning Customers Using Chat

Chat is a very powerful tool for businesses that want to bond with their customers while they are still browsing their website. Ben Congleton (CEO Olark) shares some incisive tips on how to create admirable customer loyalty using chat.

#4 Top 3 Contact Center Infographics of 2013

Did you miss any of the important contact center infographic that were released in 2013? Don’t worry because this article by Daniela (of Toronto-based Fonolo) will bring you up to speed with a simplified version of this infographics.

#5 Great Tools to Help You Implement Self-service for Prospering in 2014

Here is one I wrote- Statistics show that most customers prefer to use self-service while performing different transactions. I have found some great tools that are sure to revolutionize your self-service regimen going forward. Read on.


Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.