Switching your strategy to the customer experience. Is this what’s really important? More and more customer service experts are discussing this idea.
Check out the Top news, Tailored just for you!
Lego went the extra step in making their customer service a true customer experience.
Read more here
The Guys at Fonolo wrote a great piece highlighting the top 10 trends in Customer Service for the next year (2013 in case you forgot what year it was)
Business Insider highlighted the 15 worst companies for Customer Service! Hope none of my readers were in the list!
Read more here
Are there habits for your customer experience that proves success
Read more to find out!
Customers that stick, a great blog highlights the idea of Customer Service excellence
Read more to find out!
And now for something extra! A Fine example of bad customer service on social media channels.
Hope you enjoy the news round up, tailored to you! i sure loved finding them for you!
Have a great weekend!
Use WalkMe to encourage Self Service Adoption. Get your Free WalkMe Account Here –http://www.walkme.com
