It’s valuable to look back at the year in review, to return – with a bird’s eye view – to some of the ideas, news and people that shaped and influenced us most during the course of the year that is ending.

With the spirit in mind, here are some of the best interviews on I want it Now this year:

[Guest Interview] An expert view of customer service – Check out the Interview I had with VP of Global Customer Care for AVG, Garry Schultz.  I got to have a chat with Garry on all things customer service and it turns out, he isn’t just an expert, he is also a funny guy!

Interview with Rajeev Tankha, Sr. Director of Solutions and Marketing at Oracle – I had the honour of interviewing Rajeev Tankha, Sr. Director of solutions and marketing at Oracle. I had many burning questions, and got to have a good chat with him and picked his brain a little.

How Can We Servion You? – I had the opportunity to interview a couple of expert in customer service.  David Baker and Shankaran Nair from Servion spoke to me and gave me insight into how they see the customer service world going in the coming years.

Sucking the Problems Out of your Customer Service Department – Interview with Karen Wenborn, Interim GB & I Customer Service Director at Dyson.  When I got the opportunity to speak with a customer experience evangelist, I couldn’t say no!  A thought leader and head of Dyson customer experience, there were many questions I just needed to know the answer to.

Interview with Yotpo Co-Founder Tomer Tagrin – I got the chance to speak to one of Yotpo’s Co-Founders, Tomer Tagrin. I gained insight into how they perceive customer service and its importance for any business.

I’m excited to continue with some great new discussions and interviews in the year ahead!