This week has been full of delight! For one, its a holiday for us all and that means preparing for food, family and some shopping in the coming days! It’s also been a great week for customer service as lots of discussions are emerging about how to tackle the holiday period in the call center.
First up we have a piece from Business2Community. They look at 3 Ways Analytics are Transforming Customer Service.
We talk about multi channel support, and that includes self service methods, live chat, email and so much more, but its apparent that customers may still prefer calling the call center.
Win the Customer explores the fact that customer experience is everything in your business. Learn more an see how to adapt.
Check out this great infographic on 25 Skills necessary for Excellent Customer Service in your Business.
Look to see here
I love self service and often talk about, and educate through webinars, white papers and ebooks. So this great article shined bright to me. Learn How to Best Serve Self-Serve Customers.
Read more here
Hope you have a great week. Please feel free to share!