Top News Tailored to you, Straight from the Newsroom!

It’s that time of week again when i show you the top news that i’ve found and have tailored to you!  All of the news i am sharing comes straight from the customer service newsroom!

first we have a a story of customer service.  The author explores customer satisfaction.

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Check out three critically important benefits of self-service support.

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Learn some vital tips on how to improve First Call Resolution: Invest in Customer Service Training. Seems simple!

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Check out the 14 Reasons To Do Social Customer Service in this awesome Infographic.

See it here

Customer service changing rapidly, but is it changing for the better?

Read more to find out

Hope you have a great day and weekend!


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is Specialist in Customer Success and chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe