A full week of news, Press Releases and great updates that are using technology to improve the customer service department. social media has also been a factor in customer service as people are starting to evaluate its successes.
If you have had a customer catastrophe, then learn how to handle it, from these guys
The guys at Fonolo have released a white paper about 5 major ways social media has changed contact centers.
We talk about social customer service, but is it really coming into affect yet? Well… Rome wasn’t built in a day.
Beyond philosophy explores the IKEA effect. The notion that when you build it yourself, you love it more.
Read more here
Check out these cool boredom busting ideas to improve agent retention.
Hope you have a great weekend and have enjoyed the news roundup! I certainly have!
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