Top News You Cant Afford to Miss, Tailored to You!

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A full week of news, Press Releases and great updates that are using technology to improve the customer service department.  social media has also been a factor in customer service as people are starting to evaluate its successes.

If you have had a customer catastrophe, then learn how to handle it, from these guys

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The guys at Fonolo have released a white paper about 5 major ways social media has changed contact centers.

Check it out here

We talk about social customer service, but is it really coming into affect yet?  Well… Rome wasn’t built in a day.

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Beyond philosophy explores the IKEA effect.  The notion that when you build it yourself, you love it more.

Read more here

Check out these cool boredom busting ideas to improve agent retention.

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Hope you have a great weekend and have enjoyed the news roundup!  I certainly have!


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is Specialist in Customer Success and chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe