Cloud software has since its conception being a must have for any business!  But many are using them for other parts of the business, and not necessarily for customer service.  This in fact is a big benefit because it can bring speed and quality.  The talk of the town has certainly been around the idea of cloud.

First up, we have a story in Social Media Today.  This piece is discussing the idea that Twitter is now a major part of #custserv, so we need to learn to use it wisely.

Read more here

TechCrunch has joined in the customer service conversation this week.  A new start up focused on communicating with the customer has just received funding.   I always love to hear of new companies out there!

Read more and check out their website.

Desk shows us all The “Thank You Effect”: 50 Small Ways to Improve Customer Service.

Read more to find out what they are

Forbes Magazine shows how to get to grips with the customer experience and do it well.

Read more.

It has been talked about before but this week, the news is discussing that even small businesses are embracing social customer service.

Read more to see how

Perhaps the best has been saved for last, but check out this great piece by Wired magazine.   Customer Service needs the cloud!

Read more to see why

I hope you have enjoyed my news round up!  Have a great weekend.

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