Customer Experience, Customer Experience, Customer Experience!
Yes I said it 3 times, but it’s all the buzz this week, month and even the whole year so far! The customer service field has realized that the experience is very much the core of the ultimate service. Without the experience, the customer may not feel like they had a service.
Here are some great bits of news that you can’t afford to miss, tailored just for you!
Learn how you change your customer service in 5 steps
Read more here
Check out the 15 Essential Beliefs to Deliver a Super Customer Service Experience.
Matt Price, Zendesk talks about Brands must resolve the call centre’s Catch 22
Read more here
Inc magazine explores customer service with social media. an idea that is a personal favourite of mine.
Read more here
Finally, a great piece by CXJourney. These guys explore “how social is your customer service?”
Read more here
Hope you have a great weekend ahead and please feel free to share the news round up!
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