A little Customer Service goes a long way.
$338,500,000,000. This ridiculously huge number is the estimated sum of money that is lost, worldwide, due to poor customer service.
This being said, one can safely say that there is almost no downside to providing the customer with only the best service when dealing with an issue. With 90% of customers saying that would be willing to pay more for good service, it is worth your company’s while to invest in improving the customer’s experience.
Customer service is crucial and the infographic emphasizes exactly why: It shows us the effect of losing a customer can often spark a chain reaction and that losing one can result in a losing a whole lot more in the long term.