WATCH NOW: The Evolution of Self-Service in the U.S

Self-service has been an emerging field since the 19th century. With technology, people can now do by themselves things that they would have never imagined doing just decades ago. From postcard vending machines to self-checkout counters at grocery stores, the self-service industry has grown leaps and bounds and will continue to expand and allow people to do more on their own, faster, and more efficiently than ever before. Check out the evolution of self-service in the U.S. below, inspired by a guest post written by customer service expert Shep Hyken.


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Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.