Self-service has been an emerging field since the 19th century. With technology, people can now do by themselves things that they would have never imagined doing just decades ago. From postcard vending machines to self-checkout counters at grocery stores, the self-service industry has grown leaps and bounds and will continue to expand and allow people to do more on their own, faster, and more efficiently than ever before. Check out the evolution of self-service in the U.S. below, inspired by a guest post written by customer service expert Shep Hyken.
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