What Customers Rank as Their Worst Customer Support Experiences

As much as consumers may wish to know absolutely everything, they don’t… and when it comes to products and services, they often rely on over-the-phone customer service to get help. As a result, customer service representatives are often overwhelmed with support requests, some that are handled well, and others not.

As customer care agents, we thrive to provide the best service possible, but sometimes we, like any other human being, go through bad days, or work in a company not paying enough attention to customer service excellence.  This results in frustrated customers, and mostly – frustrated us.

In this list, see what consumers rank as their worst experience with over-the-phone customer service. Sure, this list is humorous and exaggerated, but it should also be a motivation for us to constantly improve.

Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.