It’s almost Christmas and all the Call Centers must be buzzing with calls from customers worried that they wont be served over the holiday period!
Lots of news came up this week…so here is the round up specially for you…in fact I could say it’s tailor made for you!
Find out how to quickly uncover the customers needs – Very important during the Christmas period
Going on with the trends of using Social media for customer service, here how 23% of brands have a separate customer service account
Harvard Business Review thinks that customers are more annoyed by the companies rather than advocates
Looking at the ABC’s of Life for wisdom on the Customers experience
Great infographic showing the biggest brands on Twitter
More news coming next week in time for Christmas, and a Year round up of Customer Service and Experience.