Customer Service and Support Blog - IWantItNOW "
  • The Year of Omnichannel Support – 2014 Predictions
    The Year of Omnichannel Support – 2014 Predictions
  • Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!
    Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!
  • How to Train and Groom Perfect Customer Service Representatives?
    How to Train and Groom Perfect Customer Service Representatives?

The Benefits of Customer Segmentation

Customer segmentation is the process that involves dividing customers into groups. The goals of segmenting customers is to help the company decide how to relate to customers in each segment in order to maximize the value of each customer to their business. Benefits of Customer Segmentation Understand the customer You can only be able to…

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My 5 Favorite Articles in Customer Service This Week

I found some great CS articles this week that cover such topics as tips for brands on facebook, the benefits of dynamic customer service and washing dishes. Have a look below and enjoy the great information. 6 Customer-Service Tips for Brands on Facebook, from Barry Moltz Many businesses make use of social media networks to…

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Cartoon: Customer Service

“The sales team did all they could, so I’d have to say the blame for that must fall on the customer”. The amount of times any customer service expert hears ‘the customer is always right’ is more than enough. In reality though, that is what you need to remember. Customers drive a business, they need…

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April Fool’s Day: Support Agents Vocabulary

Would you complete a 5-minutes survey about your experience today?” “Can I put you on hold for just one sec” “Have you tried to turn it off and then on again?” “Wait, your printer is on fire?!” If you are well-experienced customer service manager or support agent, you know these sentences by heart. This video,…

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This Week’s Latest News in Customer Service

This week’s best in Customer Service gets back to basics in order to build customer support processes that are effective, supportive and engaging. 1. 5 Ass Kicking Tips To Help You Give Kick Ass Customer Support Scott Hargroves’ article looks at 5 key ways to give “kick ass” customer support. From getting your house in order…

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3 Customer Support Tools You Must Use

Continuing our pursuit to improve service quality we have to talk about customer support tools that work behind the scenes. 3 Customer Support Tools You Must Use ZenDesk This tool can be used by any company no matter its size to interact with their customers. For people who have never heard about this app before,…

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This Week’s Best in Customer Support & Engagement

In this week’s best in Customer Success the theme is sin and disaster. From the seven deadly sins of customer experience to customer service disaster avoidance, each of these articles offers some great insights into avoiding the very worst and instead becoming a customer success. 1. The Seven Deadly Sins of Customer Experience Shep Hyken’s article…

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Video: Customer Service Lessons from Krispy Kreme

Good customer service matters a lot when it comes to winning the heart of the customer. In this short video, Jia Jiang, takes us through a one-of-a-kind customer service experience he received from Jackie who works for Krispy Kreme (Texas). Although Jia makes a crazy request, Jackie being a good CSR shows that she can…

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This Week’s Best in Customer Service News

In this week’s best in Customer Service, the articles outline the impact of modern customer service, 5-star customer service, and even ways to reduce call center stress and attrition. 1. 3 Ways Government Customer Service Can Win the Popular Vote Tricia Morris’ article shows that it is possible for any agency to transform their customer service…

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WalkMe at Mobile World Congress 2015

Mobile World Congress, taking place March 2-5 in Barcelona, is the world’s leading event for mobile technology, and a gathering of some of the biggest telecom, mobile and other technology companies all in one place. We would like to invite you to meet with the WalkMe team and see for yourself how simple and easy online self-service is no longer…

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