Customer Service and Support Blog - IWantItNOW

How Instant Feedback Will Improve Your Customer Support

Customer support is one of the most important departments in a business organization. You need to consider how well service is being delivered to the customers. Instant feedback can help you understand what customers are saying about your business, and how they want services to be delivered. Such feedback can improve customer support by simplifying […]

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Seven Habits of Incredibly Happy Customer Service Managers

Everyone knows that when managers focus on great customer service the result is not only increased profits but also leads to greater job satisfaction. Understanding customers’ problems and forging strong relationships helps to provide customers with the best possible service and will ultimately bring more enjoyment to your work. A recent study released by J.D […]

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This Week’s Top 5 Customer Service Articles

1# Monetizing the Game by Turning Customers into Fans Turning customers into loyal fans is a major goal that every manager strives to achieve. Jeanne Roué-Tailor looks at the different tested and approved ways of achieving this goal. 2# What if Customer Service is Bad on Purpose?  It is possible that you company offers poor […]

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The Problem With Automated Customer Service

Automated customer service becomes very popular today. You can find a lot of companies that use this system for greeting all customers. There are many business owners who want to use this automatic system. Most of them believe that this system is very useful to serve all customers properly. However, you should understand that this […]

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Customer Service and Marketing Strategy

Customer service and marketing goes hand in hand. Both of them are important at the same time. If we focus only on customer service then we will be able to hold our existing customers but will not be able to get new customers. Similarly, if we focus only on marketing strategies but leave customer service […]

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Building Better Mobile Customer Experience

Mobile customer experience is very important as customers are the blood of any business. It is really important to take care about their convenience when offering services to them. Therefore, every company should pay attention to provide the best services to its customers. A company provides services to customers through different platforms. The mobile phone […]

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Social Customer Engagement Strategies to Try

Social customer engagement is a perfect way for your business to interact with its market, especially in this era everything is digital. No organization can escape facing the reality of the rapidly advancing behavior of business customers. Consumers have become more and more selective about the brand, which will share their lives. Before purchasing product […]

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Top 5 Customer Service Articles

1# The Worst Customer Service Email Subject Lines, Ever! Email is one of the most crucial parts in customer service. You need to use the right words in all the messages. Flavio Martins looks at some of the worst email lines that you should avoid. 2# Smart vs Dumb Customer Support Modern shoppers are very […]

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Improving Response Times for Better Customer Support

Response times are referred as the time a functional or system unit takes to react to a given input. The customer service of businesses can be improved by quickly responding to their queries and complaints. According to a research done by Eptica it has been revealed that a significant number of contact centers have failed […]

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This April, Don’t be Fooled by These 5 Customer Service Misconceptions

Every day, customers encounter customer service representatives anywhere from one to five times. That’s why focusing on excellent customer service is crucial to a company’s success and ultimately leads to higher profits. Without great customer service, businesses are less likely to retain the loyalty of existing customers and it is more difficult to attract new […]

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