Great Infographic: Transport Customers to a Self-Service Portal

When it comes to customer support one of the most frustrating aspects is waiting for a representative to respond. Self-service centers solve this problem by allowing the customer to find answers on their own. This infographic by Salesforce shows some key facts about self-service centers. 72% of people think customer portals are a fast and

My Favorite Articles this week about Customer Service

Customer service is all about providing good services to customers before, during and after the purchase. Below are the best customer service articles of the week. The Benefits of Customer Segmentation This is the process of dividing the customers into groups. The merits of customer segmentation include customized services, understanding the customers, maximizing product potential