Customer Service and Support Blog - IWantItNOW "
  • The Year of Omnichannel Support – 2014 Predictions
    The Year of Omnichannel Support – 2014 Predictions
  • Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!
    Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!
  • How to Train and Groom Perfect Customer Service Representatives?
    How to Train and Groom Perfect Customer Service Representatives?

3 Customer Support Tools You Must Use

Continuing our pursuit to improve service quality we have to talk about customer support tools that work behind the scenes. 3 Customer Support Tools You Must Use ZenDesk This tool can be used by any company no matter its size to interact with their customers. For people who have never heard about this app before,…

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This Week’s Best in Customer Support & Engagement

In this week’s best in Customer Success the theme is sin and disaster. From the seven deadly sins of customer experience to customer service disaster avoidance, each of these articles offers some great insights into avoiding the very worst and instead becoming a customer success. 1. The Seven Deadly Sins of Customer Experience Shep Hyken’s article…

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Video: Customer Service Lessons from Krispy Kreme

Good customer service matters a lot when it comes to winning the heart of the customer. In this short video, Jia Jiang, takes us through a one-of-a-kind customer service experience he received from Jackie who works for Krispy Kreme (Texas). Although Jia makes a crazy request, Jackie being a good CSR shows that she can…

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This Week’s Best in Customer Service News

In this week’s best in Customer Service, the articles outline the impact of modern customer service, 5-star customer service, and even ways to reduce call center stress and attrition. 1. 3 Ways Government Customer Service Can Win the Popular Vote Tricia Morris’ article shows that it is possible for any agency to transform their customer service…

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WalkMe at Mobile World Congress 2015

Mobile World Congress, taking place March 2-5 in Barcelona, is the world’s leading event for mobile technology, and a gathering of some of the biggest telecom, mobile and other technology companies all in one place. We would like to invite you to meet with the WalkMe team and see for yourself how simple and easy online self-service is no longer…

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5 Customer Service Nightmares

Every contact center has those annoying little “bugs” that slow it down, and irritate the living daylight out of the helpless customer calling in. If only contact center managers read the eBook “The Art of Contact Center Efficiency”… But not all is lost. You can sign up to a FREE Webinar below, and learn how…

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This Week in Customer Support

This week’s best in Customer Support identifies some key steps to winning your customers’ support, 15 traits of top-tier support departments, and even some key ways to show your customers some love this Valentines Day. 1. 3 Simple Steps to Taking Advantage of Customer Support Wins Andrew Konoff’s article outlines the very best in customer service….

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Insider Live Chat Customer Service Tips

Over the past few years, live chat customer service applications have generated a lot of attention in the marketing world. Today’s customers need you to connect with them when it is most appropriate. In recent years, this need has led to business practitioners obtaining live chat services, as most current transactions are occur online. When…

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Zen and the Art of Contact Center Efficiency

One of business operations major challenges faced by any customer-facing enterprise is: How can you deliver a level of customer service that is fast, successful in resolving support requests, while at the same time managing costs? Furthermore, how can you ensure that your central body for customer care, the contact center, is equipped with well-trained agents…

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10 Things That Drive Your Customer’s Crazy (FUNNY)

Want to keep avoid these NIGHTMARE customers? Claim your FREE copy of my ebook for customer support and engagement secrets and tips. Fill in this form for your ebook!    

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