My Favorite Customer Service Articles This Month

Everybody talks about providing good customer service. In reality, though,, only few manage to deliver excellent customer service and reach full customer satisfaction. What are we doing wrong? Do we really understand the meaning of customer service? On this special monthly roundup, find out why businesses still provide terrible customer service, what people consider “good” customer

The Evolution of Customer Success: Creating Solutions Everyone Can Use

This is part three of a three-part series. Read the first part here, and the second part here. There’s a private school near my community that touts its ability and commitment to adapting its teaching methods and strategies to each student. Children have different styles of learning; they don’t all process information in the same way. This

Customer Service Weekly Roundup

The field of customer care has been developing magnificently over the years, mostly thanks to technological advancements. Every day, more tools are being invented to ease self-service, and more articles are being written about ways to improve our customer care skills. Find out how tech changes our customer experience and life, the power of customer