Customer Service and Support Blog - IWantItNOW
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The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…

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Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…

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How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…

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3 Customer Service Issues You Must Resolve

Sometimes you may think that customer loyalty to a product or company is driven by something positive like good service delivery or low price but that is not always the…

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5 Effective Customer Care Tips

Many businesses have realized that quality customer care tips can be used to achieve sustained growth. Quality customer care not only helps a business entity to retain existing customers, but…

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This Week’s News in Customer Support

By: Amy @IWantItNowBlog Clark From ways to create evangelical customers to thinking about rewarding your customer base during the thanksgiving season, this week’s best offers up a number of strategies to hit the…

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4 Killer Customer Service Training Tips

Consider using these customer service training tips to establish a better department for your company. There is need for effective support to ensure that the customer base remains firm. Often,…

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Great Cartoon: Adventures in Customer Service

By: Amy @IWantItNowBlog Clark As this cartoon reminds us, customer service can be challenging. Sometimes the customer might be difficult to deal with or just plain rude. However, it’s important to treat each…

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Improving Inbound Customer Service

Happy customers are one of the greatest assets a company can have, but sometimes customers aren’t happy and when they’re not happy, they call your inbound customer service. When the irate…

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The Week’s Best Articles in Customer Support

In this Week’s best in Customer Support addresses self-service, some key business tips for small businesses and even outlines a customer acquisition strategy. 1. How Better Customer Service Attracts and…

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5 Ways to Reward Your Customers Ahead of Thanksgiving

By: Amy @IWantItNowBlog Clark Thanksgiving is a time spent with family and friends. Individuals reflect on their lives and are thankful for what they have, as well as the opportunities they have been…

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Killer Customer Retention Strategies You Must Try

Developing robust customer retention strategies plays a cardinal role in maintaining the smooth flow of the business. Ideal strategies should see your sales and profits skyrocket. Ensuring your existing customers…

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Cartoon: Customer Service- Nothing to Fool About

By: Amy @IWantItNowBlog Clark “Okay so how about this motto: ‘If you are unhappy for any reason, we will feel really bad’.” This cartoon demonstrates an “easy way out” of dealing with a…

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