Customer Service and Support Blog - IWantItNOW
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The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…

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Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…

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How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…

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4 Call Center Problems You Must Avoid

Call centers were designed to aid in solving customers related problems, however, uncontrollably if not well managed; call center problems often lead to unmanageable and worse squabbles, which in most…

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This Week’s Best Articles in Customer Engagement

This week’s best in customer engagement covers a variety of themes. These include digital media experts, social media engagement and even a list of the very best and worst in…

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INTERVIEW With Xerox VP- How to Innovate the Customer Care Market Through Technology

Our self-service portals are meant to reduce customer care costs by reducing incoming customer support inquiries and by encouraging users to self-task confidently. But what happens when these self-service solutions…

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5 Customer Service Principles And Practices To Set

Having the right customer service principles and practices will help your business flourish, in terms of luring in more customers. The exclusive customer service is what will truly determine if…

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VIDEO: Top 6 Ways to Get an Angry Customer to Back Down

Here are 6 strategies to get an angry customer to back down. First, apologize. Studies have found that a mere act of apologizing has reduced lawsuits. Second, kill them softly…

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Using Product Knowledge for Better Customer Service

Product knowledge is generally the ability to acquire as much knowledge about a product being sold. This is important for the customers as it is very important for the customer…

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The Best of This Week’s News in Customer Engagement

This week’s best in Customer Engagement will help you better understand some of the critical ingredients in the creation of the best content, most competitive differentiators and even improvements to…

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Engaging your Customers Using Multiple Support Channels

Before social media or dynamic websites, how would customers contact a company for support? For the most part it would be via email, telephones or even physical letters. Companies could…

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iWatch Video – Is Apple in for a Customer Service Nightmare?

Apple’s iWatch and iPhone 6 launch was a big success. But what now? Surely, there will be a stampede of eager customers bombarding the store when the products are finally…

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How to Use Informal Customer Feedback to Improve

Informal customer feedback is basically an unprompted criticism that a customer or client of a business gives to an employee or the company itself. Informal feedbacks may even come from…

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