Customer Service and Support Blog - IWantItNOW
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The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…

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Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…

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How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…

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5 Easy Customer Engagement Activities to Try

Operating a successful business using various kinds of customer engagement activities is normally challenging for both new and veteran business owners. Since the climate for services change according to the…

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This Week in Customer Engagement

This week’s best seems to be on customer engagement through quality training and employee support. From teaching CEOs what they need to know about building a strong (and supported) customer…

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Social Media and Customer Service Lessons from the NBA

The NBA season is nearly upon us. As a product, professional basketball needs to be delivered to the fans in a particular way. It is not only about game. Fans…

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The Complete Customer Engagement Cycle

The different stages which the customers and other prospects go through as they experience-your brand/product is illustrated in Customer Engagement Cycle. Today’s customers are much more connected than-ever before. They…

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Comics for the Engagement Center

The goal of ComiXchat, a new app launched last week, is to build “the most expressive interaction platform that exists today.” Essentially, the app automatically illustrates a text conversation as…

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The Week’s Best Reads in Customer Engagement

In this week’s best in customer engagement, you’ll find some of the ways that big brands are harnessing user generated content, find ways to provide a more personalized customer experience…

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6 Common Call Center Mistakes to Avoid

All around the world and in almost every industry, there are call centres making these easy but inevitably disastrous mistakes. Even with the traditional call centre being replaced by seemingly…

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3 Ways To Create A Customer Service Culture

There have been a lot of talks, forums, articles, books and research evidence that list several short and long term benefits of having a good customer service culture. Establishing a…

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Using Customer Preferences to Improve Customer Support

The best customer service is as a result of understanding customer preferences. The structure in which a business builds its customer support should always be in response to the needs…

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Cartoon: Bad Customer Service

Customer service has a bad reputation. The woman in this cartoon is the perfect example of customer service gone wrong. Defy customer expectations with great service and you’ll have loyal…

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