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The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…


Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…


How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…


7 Online Obstacles that Derail Your Customer Success Efforts

* This article is part of a White Paper called “What Telecom Customers Expect from Your Website and how to Exceed Their Expectations.” What are the some of the problems…

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Advantages of Call Center Technology

As much as we have developed in terms of technology and means of making our lives easier, we have also been able to get closer to businesses through call center…

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Developing A Customer-Centric Strategy

When you run a business, one of the important things you will need to keep in mind is how to come up with a customer-centric strategy you can rely on….

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Top Customer Social Listening Solutions

Social customer service is on the rise and is becoming very popular. According to Social Bakers’ social customer care analysis, social media channels monitored by companies were only answering about…

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This Week’s Latest in Customer Service

In this weeks best in customer service, we’re all about surprise. Surprising benefits of giving your customers more control, baffling advances in social customer services and even showstopping examples of…

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Managing Customer Complaints – The Expert’s Guide

Managing customer complaints is an important part of steering an organization in the path of excellence. The unfortunate fact however, is that only few companies know how to deal with complaints….

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Great Infographic: The Emerging Customer Engagement Economy

It’s no longer enough just to provide the bare minimum to create a satisfactory level of customer engagement. Leaving a lasting impression on today’s customer demands an obsessive commitment to…

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Building Customer Loyalty – What You Need to Know

As the world economy expands, customers now have more choices where they can buy products and services which is why it’s important to focus on building customer loyalty from the…

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This Week’s News in Customer Service

This week’s best in customer service will help you create the right strategy for your business, focus on improving your customer service team, and even provides some important information about…

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Building Customer Relationships – What You Need to Know

Savvy business individuals understand the role that excellent customer service and building customer relationships plays a crucial role in the success of the business. They understand that winning the loyalty…

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