Customer Service and Support Blog - IWantItNOW
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The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…

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Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…

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How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…

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Killer Customer Retention Strategies You Must Try

Developing robust customer retention strategies plays a cardinal role in maintaining the smooth flow of the business. Ideal strategies should see your sales and profits skyrocket. Ensuring your existing customers…

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Cartoon: Customer Service- Nothing to Fool About

By: Amy @IWantItNowBlog Clark “Okay so how about this motto: ‘If you are unhappy for any reason, we will feel really bad’.” This cartoon demonstrates an “easy way out” of dealing with a…

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How To Increase Customer Satisfaction in Your Call Center

Are you wondering how to increase customer satisfaction in your business? Do you wish to establish yourself as one of the leading service providers in the market? If your answer…

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This Week’s Best in Customer Support

By: Amy @IWantItNowBlog Clark In this week’s best in customer support, the articles identify the importance of human response in online customer support, identify crucial engagement strategies for teams, and point out 5…

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Top Three Customer Engagement Metrics To Measure

For modern businesses operating online, it has become clear that customer engagement metrics are quite useful and fundamental for future prospects. Companies are continuously investing in ways of gaining customer…

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What is the Best Tone for Customer Support Email –Interview

By: Amy @IWantItNowBlog Clark I recently came across this interesting study published by Software Advice. It determined the appropriate tone of voice for support agents to use when contacting customers via…

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5 Easy Customer Engagement Activities to Try

Operating a successful business using various kinds of customer engagement activities is normally challenging for both new and veteran business owners. Since the climate for services change according to the…

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This Week in Customer Engagement

This week’s best seems to be on customer engagement through quality training and employee support. From teaching CEOs what they need to know about building a strong (and supported) customer…

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Social Media and Customer Service Lessons from the NBA

The NBA season is nearly upon us. As a product, professional basketball needs to be delivered to the fans in a particular way. It is not only about game. Fans…

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The Complete Customer Engagement Cycle

The different stages which the customers and other prospects go through as they experience-your brand/product is illustrated in Customer Engagement Cycle. Today’s customers are much more connected than-ever before. They…

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