Customer Service and Support Blog - IWantItNOW

The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…


Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…


How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…


The Best of This Week’s News in Customer Engagement

This week’s best in Customer Engagement will help you better understand some of the critical ingredients in the creation of the best content, most competitive differentiators and even improvements to…

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Engaging your Customers Using Multiple Support Channels

Before social media or dynamic websites, how would customers contact a company for support? For the most part it would be via email, telephones or even physical letters. Companies could…

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iWatch Video – Is Apple in for a Customer Service Nightmare?

Apple’s iWatch and iPhone 6 launch was a big success. But what now? Surely, there will be a stampede of eager customers bombarding the store when the products are finally…

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How to Use Informal Customer Feedback to Improve

Informal customer feedback is basically an unprompted criticism that a customer or client of a business gives to an employee or the company itself. Informal feedbacks may even come from…

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Infographic: The Customer Is King

We all recognize that good customer service is important, but this infographic by Fonolo really drives home just how essential great customer service is to the success of your business….

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This Week’s Best Reads in Customer Engagement

This week’s best include the very best in secrets, solutions and service. From fixes for the most difficult customer service situations to secret ingredients for e-commerce success, there’s a solution…

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Customer Service Team Leader Skills For The Success Of An Organization

A customer service team leader takes immense pride and pleasure in providing exceptionally courteous and responsive support to all customers in a professional manner. This ensures that each and every…

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Labor Day is the Time to Refocus your Call Center

Summer vacation is coming to an end and your business is getting back into full swing. Labor Day is the perfect time to refocus your call center. With the new…

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How To Build A Digital Customer Engagement Strategy

What exactly is digital customer engagement and why it is considered so very important in today’s highly competitive markets? In plain and simple words customer engagement is all about being…

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Great Infographic: Life in the New Normal – The Customer Engagement Revolution

The world of customer engagement is changing, and it’s important to keep up with these changes or you risk being left behind. This infographic by Accenture uses the pharmaceutical industry…

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