Customer Service and Support Blog - IWantItNOW " "
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The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…

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Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…

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How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…

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WalkMe at Mobile World Congress 2015

Mobile World Congress, taking place March 2-5 in Barcelona, is the world’s leading event for mobile technology, and a gathering of some of the biggest telecom, mobile and other technology companies…

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5 Customer Service Nightmares

Every contact center has those annoying little “bugs” that slow it down, and irritate the living daylight out of the helpless customer calling in. If only contact center managers read…

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This Week in Customer Support

This week’s best in Customer Support identifies some key steps to winning your customers’ support, 15 traits of top-tier support departments, and even some key ways to show your customers…

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Insider Live Chat Customer Service Tips

Over the past few years, live chat customer service applications have generated a lot of attention in the marketing world. Today’s customers need you to connect with them when it…

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Zen and the Art of Contact Center Efficiency

One of business operations major challenges faced by any customer-facing enterprise is: How can you deliver a level of customer service that is fast, successful in resolving support requests, while at…

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10 Things That Drive Your Customer’s Crazy (FUNNY)

Want to keep avoid these NIGHTMARE customers? Claim your FREE copy of my ebook for customer support and engagement secrets and tips. Fill in this form for your ebook!  …

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Setting Customer Service Standards

Customer service standards describe the manner in which an organization as a whole treats its customers. These standards also define how the employees of an organization treat customers regardless of…

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5 Ways to Show Love to Your Customers This Valentine’s Day

(Originally Posted on Call Center Solutions Community) With Valentine’s Day quickly approaching, there is a great opportunity to appreciate the special people in your life. February is described as the…

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This Week in Customer Support

In this week’s best in Customer Support we look at some bad habits that cost you customers. We even look at canned messages and leverage their possibilities and opportunities. 1. 4…

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7 Online Obstacles that Derail Your Customer Success Efforts

* This article is part of a White Paper called “What Telecom Customers Expect from Your Website and how to Exceed Their Expectations.” What are the some of the problems…

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