Holler If Ya Hear Me! Twitter Launches New Customer Service Features

It’s no secret that Social Media is the new platform for customer service, and Social Media Giant, Twitter has swooped in to help connect company profiles to their millions of followers. In the past year, many businesses took on social media to fit the digital audience’s needs, and today we can safely say that social customer

A Look at Multichannel Customer Service in 2016

Let’s talk for a second about multichannel customer service, in the age where “one size fits all” no longer applies. In 2016, customer service includes opening more channels of communication than ever before.With the combination of traditional forms of support, like phone or email, and digital customer support channels, like social media and self-service. This

5 Must Use Tools for Better Digital Customer Support

Customer support is catching up with the twenty-first century and  and we are finally entering the digital customer support era. These days, customers prefer to solve their problems over the Internet using  email or social media to contact support rather than picking up the phone. Sometimes that means customers are solving their own problems with