Customer Service and Support Blog - IWantItNOW
img1

The Year of Omnichannel Support – 2014 Predictions

Customer service is very important to customers and if a company does not offer great customer service, they will lose customers. With this in mind, companies have been trying to…

img2

Think You Know How to Choose the Right Customer Engagement Tools ? Think Again!

You might think that most companies are providing excellent customer service, but that would be an incorrect assumption. In fact, only 10% of customers think they are really getting good…

img3

How to Train and Groom Perfect Customer Service Representatives?

The Importance of an Engaged Team There exists a very close relationship between how a company treats its employees and how it actually performs in terms of financial growth. Unfortunately…

Down
Up

The Week’s Best Reads in Customer Engagement

In this week’s best in customer engagement, you’ll find some of the ways that big brands are harnessing user generated content, find ways to provide a more personalized customer experience…

Read More

6 Common Call Center Mistakes to Avoid

All around the world and in almost every industry, there are call centres making these easy but inevitably disastrous mistakes. Even with the traditional call centre being replaced by seemingly…

Read More

3 Ways To Create A Customer Service Culture

There have been a lot of talks, forums, articles, books and research evidence that list several short and long term benefits of having a good customer service culture. Establishing a…

Read More

Using Customer Preferences to Improve Customer Support

The best customer service is as a result of understanding customer preferences. The structure in which a business builds its customer support should always be in response to the needs…

Read More

Cartoon: Bad Customer Service

Customer service has a bad reputation. The woman in this cartoon is the perfect example of customer service gone wrong. Defy customer expectations with great service and you’ll have loyal…

Read More

4 Call Center Problems You Must Avoid

Call centers were designed to aid in solving customers related problems, however, uncontrollably if not well managed; call center problems often lead to unmanageable and worse squabbles, which in most…

Read More

This Week’s Best Articles in Customer Engagement

This week’s best in customer engagement covers a variety of themes. These include digital media experts, social media engagement and even a list of the very best and worst in…

Read More

INTERVIEW With Xerox VP- How to Innovate the Customer Care Market Through Technology

Our self-service portals are meant to reduce customer care costs by reducing incoming customer support inquiries and by encouraging users to self-task confidently. But what happens when these self-service solutions…

Read More

5 Customer Service Principles And Practices To Set

Having the right customer service principles and practices will help your business flourish, in terms of luring in more customers. The exclusive customer service is what will truly determine if…

Read More

VIDEO: Top 6 Ways to Get an Angry Customer to Back Down

Here are 6 strategies to get an angry customer to back down. First, apologize. Studies have found that a mere act of apologizing has reduced lawsuits. Second, kill them softly…

Read More
Next 10 9 8 7 6 5 4 3 2 1