3 Things Your Competitors Can Teach You about Customer Service Skills

Much of the data collected by Zendesk and the Harvard Business Review reports that 50-70% are frustrated with your customer service skills. Consulting giant Accenture reports a 66% chance of your customers switching to a competitor due to poor customer service. The breakdown of poor customer service is defined as Rude or unhelpful staff (42%),

Important Infographic- Creating a Social Support Strategy for Improved Customer Service

In our days, it’s necessary for any business to use social media channels such as Twitter, Facebook, LinkedIn, to deliver excellent customer service and support. Customers use social media to interact with brands, but also to share their experience with the brand, and express complains. This infographic by Salesforce, shows six things you need to

Chat Etiquette: 8 Tips to Socially Accepted Chatting

Businesses use live chat software on a daily basis to support customers, turn potential leads into sales, and advise visitors. Lets explore the code of chat etiquette that all representatives should live by when managing live chats. 1. Introduce Yourself Even though your website outlines your company and product, there will be visitors who have come