In our day and age, customer service is a great field of interest with a wide variety of topics to be discussed. But, perhaps the most important of them all is the concept of modern customer service with an emphasis of digitalization and self-service.
You see, the world of customer service has been undergoing some major changes recently and as customer service managers it’s important for us to keep learning in order to adapt to these changes.
One of the best ways to increase your knowledge is through the most modern methods of sharing information:podcasts. Luckily for us, I found three great channels.
Support Ops is hosted by Chase Clemons, a member of the support team at Basecamp Task Management System. Once a week Chase presents current customer service challenges and a prediction of its future. They offer the podcast on a YouTube video or MP3 download so you can tune in and listen while you drive.
Social Media Today CEO, Robin Carey, launched the podcast “Focus on Customer Service” one year ago. The podcast is hosted by Robin and Dan Moriarty, and each episode features brands which are offering remarkable customer service through social media. These cases provide useful insight for seasoned customer service professionals and experts.
Support Driven is the creation of Scott Tran, who started the gearing the association between customer facing support and the internal training behind their success. Support Driven is a valuable destination for anyone in the industry to learn about choosing the right people and preparing them for the task of providing service.