Cartoon: Customer Service- Nothing to Fool About

By: Amy @IWantItNowBlog Clark

“Okay so how about this motto: ‘If you are unhappy for any reason, we will feel really bad’.” This cartoon demonstrates an “easy way out” of dealing with a hard to please customer. If a customer is unhappy, as a customer service expert, yes, you may feel bad for the unhappy customer but you need to come up with the best solution to fix whatever problem they are experiencing. To be successful with this, offer customer engagement to find out what you and the customer can agree on.

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Amy Clark is the Lead Author & Editor of IWantItNow Blog. Amy established the Customer Engagement blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to customer service, support and engagement.
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