5 Benefits Proactive Engagement Can Bring To Your Business

87% of customers want to be contacted proactively by companies.   Proactive engagement is the art of anticipating customer pain points and providing help before they even ask for it. Besides showing your customers that you’re paying attention and are always there to help, proactive engagement can also benefit your business by increasing conversions.  

5 Ways to Build a Great Knowledge Base

This is a guest post by Nunzia Falco Simeone, Marketing Manager at Deskero and editor-in-chief of Deskero corporate blog. Deskero is a simple yet effective way to offer great customer service, and to take it to its next level through seamless integration with social networks. Follow  at @deskerocare. Allow Customers to Self-Solve with an Excellent Knowledge

Visual IVR: Changing the Way Callers Engage with the Call Center

With high rates of zeroing out and call abandonments, not to mention depleting customer satisfaction, IVR systems are not delivering on their original promises – providing an accessible  and efficient communication channel for customers to use, taking the load off call centers, lowering costs and in a nutshell improving customer service. In reality, multiple options,

National Customer Service Week: Teaching Companies about Approach to Customer Relations!

Guest post by Gary Martin, founder of Click4Assistance National Customer Service Week 2013 (NCSW) runs from October 7th-13th 2013 and you can join in the celebrations by considering the needs of your own customers. Customer Service Week was formed by the International Customer Service Association in 1984. The principle of which was to identify and reward people