My Favorite Articles This Week on Customer Service

In order to deliver superior customer service, you must understand the consumers’ definition of customer service. Once you understand that, it’s easier to deliver the experience and service they want. Find out how to ditch bad customer service habits, read statistics on the power of positive customer service, see how to convince customers to keep

The Drivers of Customer Satisfaction Explained

So, over time, we’ve talked a lot about different concerns when it comes to customer support, customer experience and customer loyalty. We’ve talked about issues directly related to these, like monthly recurring revenue, lifetime values of customers, metrics like customer acquisition costs, and even analytics topics for discerning (beyond the range of Heisenberg effect problems)

Global Survey Shows Consumers will Share Personal Data

Customers are always striving for great customer service and if they can get it, even at a good price, they will seek out for it.  The survey, conducted by Coleman Parkes asked 3,900 consumers what they thought certain areas of the buying process. Amdocs, the leading provider of customer experience systems and services, today released the