#Custserv News You don’t want to Miss!

This week has been a busy week for the #custserv world.

I have found the 5 top news that you cant afford to miss this week!

The retail sector was looked at closely this week!  Mary Portas – Secret Shopper – Are You Being Served? is a show that looks into the state of Customer Services within the retail sector. It shows a few different businesses and identifies genuine problems.

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Forbes magazine explores the idea of outsourcing customer service – is it penny wise or pound foolish.

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Building The Collaborative Enterprise to Improve Customer Relationships.  Explore the ideas that we found interesting

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How to sell to customers the way they want to buy.

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Lets gain some wisdom from some experts this week in the world of customer service and support.

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Have a great weekend and make sure you get what you want, NOW

Stefanie Amini
is Specialist in Customer Success and chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe