How to Improve Your Customer Service Skills and Improve Profit Margins

How to improve customer service skills to enhance your organization’s profitability can be a haunting subject especially if you have established that your weakness lies in the way you handle your existing and potential customers. You can find the solution to customer related service problems by looking at situations from clients’ stand point of view. It is also significant to ensure that every customer care representative in your team understands what your organization is selling in a manner that convinces and assures clients of the value obtainable from your goods or services. In addition to these, there are a number of things you ought to consider to develop solid customer service skills.


The quest for impeccable and practical customer service skills should not be restricted within an organization as this locks out new and valuable ideas. Innovation in this line of marketing is best extracted within and outside the organization by attending customer service training programs. Training sessions are also effective because they are presided over by a panel of experts that your team is likely to take seriously and get inspired to do a better customer handling job. As a result, you are likely to retain and grow your clientele base to a number that can improve your graph of growth sustainably.

Establish the golden rule of effective customer service etiquettes – assume ownership of problems emanating from a customer in the form of complaints about your products. You stand higher chances of seeing the client again if you talk in a tone that is apologetic yet in control of the situation. Never panic or put on a show that suggests the problem is too big for the organization totake care of. In instances where you are not in a position to disentangle a problem to completion because you need clearance from another department or a higher authority, give a time frame within which the problem can be solved. Keep your word and call the client earlier than he or she expected as this portrays your commitment and efficiency.

As a customer care representative, ask your seniors for more authority and responsibility to enable you handle customer service related grievances without putting them on hold to consult. Clients do not like being keptwaiting especially if they are the ones who have placed the call. As a person charged with overseeing policy implementation, invest in technology such as cloud computing that allows for quick consultation and data sharing. Ensure that your customer care service team has the right motivation by getting a pat on back whenever they do a good job and rewarding them appropriately to create healthy performance competition amongst employees.

Cultivate the right attitude within the organization and take customer related problems as an impetus for growth. Solve problems once and for all by avoiding a repeat of the same mistake because clients are likely to shun your goods or services if they keep complaining about the same problem and it never gets solved. This is a fundamental rule in learning how to improve customer service skills for a solid financial standing.

Stefanie Amini
is Specialist in Customer Success and chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe