Improve IT Support Using WalkMe

IT support is one of those departments that nobody starts out aspiring to work in. Those who love technology and want to work with it often find themselves either defaulting to this department, or serving the mandatory sentence of building some experience by working in this department. However, people who do work in this department tend to be the best of the best, and they work diligently to provide support and accessibility to the most advanced and complex technologies possible. So, since you have great, hard working people, it may seem hard to find a way to improve IT support further.

Well, since striving to improve support is a constant goal that all departments in all businesses of all types should focus on, even if you have the best people, you still tend to desire a way to improve IT support. This includes ways to make these intrepid peoples’ lives easier, because IT people have a lot on their plates.

IT people have to worry about administrating technology, upgrading technologies and optimizing them, and all too often, this work is interrupted by the need to help people less technologically inclined than they may be with solving very simple problems. Well, until now, no technology or science existed to offload this tedium from their domain.

Now, fortunately, there does exist a technology that IT people love, and it makes self service and support of all sorts vastly easier. This technology has also done wonders for training and logistics capturing too.

If you haven’t guessed yet, I’m talking about WalkMe, a tutorial creation program that has changed everything for a number of departments and business sciences in recent times. This technology integrates into web forms, and from there, it can watch the behavior of users by watching the state of web assets. It can then control the interface, and guide users step by step through interacting with unlimitedly complex processes.

Since it can guide people through such complex processes, and since it can prevent the users from making major mistakes, it’s a great way for IT people to allow users to handle lesser problems on their own.

Users won’t accidentally push the wrong button, or not understand the order of operations, or the intricacies of various technologies. No longer will users need repeated explanations, nor will they be reticent, after being used to WalkMe helping them, to try this on their own in the future.

With the time this saves, IT people can work on the bigger problems they must deal with, such as maintaining the software and hardware in their business, as well as working to creatively improve performance and pursue their passion for making technology work for everyone, not just the elite few.

So, if you want to improve IT support, don’t worry about the fact that your people are excellent, and there’s no realistic way to handle that side of things further. Just take solace in the power of WalkMe to make self service for IT scenarios much easier and more practical. WalkMe continues to make lives easier, with its smart and flexible guidance systems, and it’ll do so for some time to come.

Self Service Adoption

 

Stefanie Amini
is Specialist in Customer Success and chief writer and editor of I Want It Now, a blog for Customer Service Experts. Follow her @StefWalkMe