Top 7 New Year’s Resolutions for Better Customer Service

Even companies known for having great customer service will be working to improve the level of their customer service in 2014.  Such a focus brings great benefits to an organization, ultimately increasing profitability. Here are seven ways to enhance the quality of the service your company provides. 1. Get Back to Innovation Many companies have

Identifying Customer Needs for Better Customer Service

We’ve talked in the past about identifying customer needs. Especially, we talked heavily about “special needs”, at which time I went out of the way to point out that special needs meant more than accommodating the disabled. So, there’s not really any need, for many of you, to go into defining and explaining needs. But,