[Guest Post] Voice of the Customer Helps Financial Sector Regain Trust and Increase Productivity

By Udesh Jadnanansing, Founder and Managing Partner at Mopinion After much of the global economy went into recession back in 2008, public confidence in financial institutions took an equally dramatic dive. Whatever the reality, a large percentage of public and media opinion shifted blame towards global ‘bankers’, unseen financial professionals that were painted as the